FAQ

My video does not play, how do I fix that?

Try our auto convertor that will convert your video into a format, ratio and resolution that works best with ECLATVIEW Books. 

General Questions

What are ECLATVIEW books?

ECLATVIEW books are wedding and other event video albums with an embedded video player and speakers. It’s the perfect family album to share your wedding video, engagement video, elopement video or any other video right at your fingertips. EclatView books are also referred to as video books, video albums, film books, playbooks and video brochures.

How do I get in touch with you?

You can email us any time at: eclatviewbooks@163.com. We work very hard to reply to all emails as quickly as possible.

Are there other cover styles/titles to choose from?

We are actively developing ECLATVIEW books so many more styles and book titles will soon follow. In the meantime check out our available styles here: https://eclatview.com/all

Do you have an idea for a video book style and a book title? 

Simply email us with your idea and you might actually see it appear on our store.

Technical

How do I load a video onto ECLATVIEW books?
Just connect this video book to any computer with the provided micro USB cable (included) and upload your video onto the device, just like how you would do it with any other USB drive. You can easily drag and drop new video files onto it or delete old video files off of it.

Watch our tutorial video to learn more about using EclatView books for the first time: https://eclatviewbooks.com

We recommend videos up to 15 minutes in length for the best experience. There should be plenty of memory for your wedding highlight films or any other short form videos.

How long does the battery last?
The battery lasts for about 4 hours. It can last on standby for about 12 months on a full charge. EclatView books are shipped partially charged so a full charge is recommended before enjoying your video book.

How do I charge the device?
It charges with a standard micro USB cable which is supplied. Simply connect the device to a computer to charge (it should enter charging mode after a period of inactivity) or connect it to a standard USB charger.

How do I play videos in a certain order?
You can organize the videos on ECLATVIEW books and have them play in a certain order by simply renaming and adding a number before each file. Files starting with the lowest number will always play first followed by the next videos. You can also organize the videos using an alphanumeric order.

What video formats work with EclatView books best?

ECLATVIEW Books play standard video file types such as .mp4 and .mov. If your video does not play properly, please use our auto convertor to process your file.

What resolutions work best for ECLATVIEW Books?

We recommend 720p video for the best viewing experience on the screen. 1080p may also work, but 4K or Ultra HD files are not recommended.

Use our auto convertor to convert your video into a format, ratio, and resolution that works best with ECLATVIEW Books.

Can I load multiple videos onto ECLATVIEW books?

Of course. EclatView books acts as a USB device so can load as many videos as you want onto the device (up to 4GB).

Can I fast forward a video on the video book?
Yes. Simply press and hold the “fast forward” button and the video will start fast forwarding. Pressing the fast forward button once will simply skip to the next video on the device.

Can I format the device?
DO NOT FORMAT THE DEVICE. This will break the software we use and void your warranty. If you want to remove files from EclatView books, 

select the files you want to delete and move them to trash. Afterward, simply empty your computer trash before ejecting EclatView books and disconnecting the USB cable.

Can I load photos onto ECLATVIEW books?

Yes. Loading photos onto the video book is just as easy as loading videos. The photos will play as a basic slideshow after your videos. We’d even recommend adding a .mp3 audio

 file so there is background music to your slideshow!