Shipping policy
Shipping Policy
Thank you for shopping with EclatView Books. This Shipping Policy explains how we process and ship orders placed through our website.
Free Shipping
Most orders over $99 qualify for free standard shipping within the contiguous United States.
Free shipping eligibility may depend on the destination, product type, order value, and available shipping options at checkout.
Order Processing Time
Most non-custom orders are processed within 2–3 business days.
Custom orders, B2B orders, bulk orders, or orders requiring special preparation may need additional processing time. If your order has a specific deadline, please contact us before placing your order.
Shipping Time
After your order has shipped, delivery time depends on the destination and the shipping method selected at checkout.
- Standard shipping within the United States usually takes 3–10 business days after shipment.
- International shipping may take 7–21+ days depending on the destination, customs processing, and local delivery conditions.
- Expedited shipping may be available for some orders and destinations.
Please note that selecting a faster shipping method may reduce transit time, but it does not reduce order processing time.
Tracking Information
Once your order has shipped, tracking information will be provided when available. Please allow some time for the carrier to update tracking details after the package is picked up or scanned.
International Shipping
We may ship to selected international destinations. Available shipping countries and shipping options may vary depending on the product, carrier availability, and checkout settings.
International orders may be subject to customs duties, taxes, VAT, import fees, or other charges required by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.
We are not responsible for delays caused by customs, local postal services, weather, carrier issues, incorrect shipping information, or other circumstances outside our control.
Incorrect or Incomplete Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If a package is delayed, returned, or undeliverable due to an incorrect or incomplete address, additional shipping fees may apply.
Returned or Unclaimed Packages
If a package is returned to us because it was unclaimed, refused, or could not be delivered, please contact us. Original shipping costs and any return shipping, customs, duties, or related fees may not be refundable.
Order Changes or Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing, production, or shipment preparation.
Damaged Packages
Please inspect your package when it arrives. If your order arrives damaged, contact us within 3 business days of delivery with your order number and photos or videos of the item and packaging.
We will review the issue and help with the next steps.